Sales and Customer Care
OVERVIEW
EXIT LEVEL OUTCOMES
Explaining customer service. Engaging in an interaction with a customer. Demonstrating communication skills in responding to a customer. Processing a query to respond to a customer need.MODULES
Module 1: Communication Skills
Module 2: Customer Interaction
Module 3: Customer Service
Module 4: Sales Management
DURATION
- Duration: 11th – 13th February 2024
- Offering: Classroom Learning
- Intake: January
ASSESSMENT CRITERIA
- 30% of your final mark comes from your Formative and Summative Assessments.
- 70% of your final mark comes from the FISA.
- You need at least 75% overall to pass.
Accreditation
No 12206