Customer Care Management

OVERVIEW

EXIT LEVEL OUTCOMES

Explaining the principles of impressive customer service in the context of a specific industry and organisation.Applying knowledge of personality styles to respond appropriately to a customer.Analysing information in order to provide customer service.Suggesting innovative solutions to respond to queries and improve customer service.Managing the relationship to retain customers.

MODULES

Information AnalysisCustomer ImpressionCustomer serviceCustomer Retention

CAREER OPPORTUNITIES

General Manager
Supervisor
Customer Service Manager

DURATION

Duration: 30 Days
Offering: Online or Distance Learning
Intake: Anytime

ASSESSMENT CRITERIA

- - 30% of your final mark comes from your Formative and Summative Assessments.
  - 70% of your final mark comes from the FISA.
  - You need at least 80% in the final exam to pass.
  - You need at least 75% overall to pass.
  Accreditation: No 12206

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